Deny logistics

Customer Story

How did you discover Gatehouse?

"Gatehouse visited us some time ago. At that time, we had other priorities, but their approach and concept stayed with us. When the need for digital visitor management arose, Gatehouse was the natural choice."

Why do you register visitors?

"As a high-threshold Seveso site, it is essential for us to know at all times who is present on our premises. Gatehouse also gives us a clear overview of all registered transporters, including their contact details."

Why did you switch to electronic registration?

"Mainly for ease of use. All data is immediately available in digital format, which significantly simplifies our internal processes."

How was visitor registration handled before?

"Everything was done on paper. It was a cumbersome process and some drivers, especially those collecting customs documents, did not always register."

What types of visitors do you receive?

"We receive a wide range of visitors every day: drivers for loading and unloading, drivers collecting customs documents, contractors and other visitors."

Why did you choose Gatehouse?

"For its user-friendly approach and straightforward design. The system does exactly what we expect it to do."

Are you satisfied with the system?

"Absolutely. The system is stable and reliable, which is essential for this type of solution."

Does registration take longer than before?

"It may take visitors slightly longer to register, but for our staff it saves significant time thanks to the immediate availability of digital data."

Do visitors require assistance?

"Only rarely. We receive drivers from many different countries and occasionally someone speaks only a less common language. That was already the case with the previous paper system."

Is the return on investment measurable?

"It is difficult to quantify precisely, but the efficiency gains and immediate access to data clearly add value."

What information do visitors receive?

"Mainly safety instructions, ensuring every visitor is properly informed before entering the site."

Who uses Gatehouse internally?

"Our reception staff use the visitor list daily to efficiently complete documents such as CMRs."

How do you experience working with Gatehouse?

"From the initial demo to installation and follow-up, everything has been handled very professionally. Stef listened carefully, answered our questions clearly and continues to follow up after implementation."